Our internet rates are valid for booking made through our website not direct to hotel or through other websites.
Our internet rates are including 21% of government tax, service charge and breakfast.
Room rates are quoted per room per night except packages rates.
Sightseeing tours, watersport, spa and adventure rates are quoted per person
Self drive car rates are per day ( 24 hours) and unlimited mileage.
Car charter with driver rates are applicable for maximum 10 hours a day.
B. RESERVATION AND CONFIRMATION PROCEDURES:
All bookings including room availability and room rates are referred to our written confirmation.
For certain periods, we may need the valid credit card details / deposit / full prepayment to secure the confirmed bookings as also requested by the hotels.
The credit card details as a guarantee only and will be charged upon your arrival or if any cancellation as per hotel cancellation policy.
Upon request we will issue a confirmation voucher to show upon arrival to the hotel.
Otherwise,our final confirmation emaill can be treated as a booking confirmation.
C. CANCELLATION POLICIES AND PROCEDURES :
Regular (Low) Season :
One night room charge for any cancellation within 2 days prior to the arrival date.
Early check out will be charged one night room value.
High Season (July & August) :
One night room charge for any cancellation within 14 days prior to the arrival date.
Two nights room charge for any cancellation within 7 days prior to the arrival date.
Early check out will be charged two nights room value.
Peak Season (20 December - 05 January) :
One night room charge for any cancellation within 21 days prior to the arrival date.
Two nights room charge for any cancellation within 14 days prior to the arrival date.
Full nights room reserved will be charged for any cancellation within 7 days prior to arrival date.
No refund for early check out.
Other conditions will be reffered to each hotel's cancellation policies and procedures.
D. PAYMENT METHOD :
A deposit or full prepayment to secure the confirmed bookings is required
which can be done by below options :
1. Telegraphic Transfer (T.T) to our Bank account ( we will provide account number in USD or Rupiah)
2. Sending own valid credit card details by fax or email including authorization statement.
